A well-structured job description is essential for attracting skilled ServiceNow Developers who can design, develop, and optimise ServiceNow applications to support business needs. As organisations increasingly rely on ServiceNow for IT service management (ITSM) and digital transformation, the role of a ServiceNow Developer is critical in building custom applications, automating workflows, and integrating the platform with enterprise systems. A clear job description outlining key responsibilities and technical requirements will help attract top talent capable of delivering scalable and efficient ServiceNow solutions.

About the Role

We are seeking a ServiceNow Developer to design, develop, and enhance ServiceNow applications to streamline business processes and improve system functionality. The ideal candidate will work closely with stakeholders to customise and optimise the platform, ensuring seamless integration and automation of workflows. This role requires strong technical expertise, problem-solving skills, and a deep understanding of ServiceNow development best practices.

Key Responsibilities

  • Develop, configure, and customise ServiceNow applications and modules based on business requirements.
  • Design and implement workflows, business rules, UI policies, client scripts, and automation scripts.
  • Integrate ServiceNow with third-party applications and enterprise systems using REST/SOAP APIs.
  • Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
  • Troubleshoot issues, perform root cause analysis, and implement fixes to ensure system stability.
  • Ensure compliance with ServiceNow best practices, ITIL processes, and governance frameworks.
  • Stay up to date with the latest ServiceNow features, upgrades, and emerging technologies.
  • Document technical designs, development processes, and system configurations.

Preferred Qualifications

  • Degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a ServiceNow Developer, with expertise in customising and configuring ServiceNow applications.
  • Strong proficiency in JavaScript, Glide scripting, HTML, CSS, and AngularJS.
  • Experience with ServiceNow APIs, integrations, and automation tools.
  • Knowledge of ITSM, ITOM, ITBM, HRSD, or other ServiceNow modules.
  • Familiarity with Agile development methodologies and DevOps practices.
  • ServiceNow Developer certification (CAD) or other relevant certifications are a plus.
  • Excellent problem-solving skills, attention to detail, and the ability to work in a collaborative environment.

Need help writing a ServiceNow Developer job description? Download our template today.

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