Technology | 26-3-2026

HR Systems Analyst

Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background.

This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.

Responsibilities

• Deliver 1st and 2nd line support across ~100 clients
• Diagnose and resolve hardware, software, and network issues
• Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure)
• Install, configure, and maintain ICT equipment and systems
• Monitor performance and carry out preventative maintenance
• Maintain accurate records within the helpdesk/ticketing system

Experience

• 3–5 years’ MSP experience (essential)
• Strong knowledge of Windows Client/Server, Microsoft 365, and Azure
• Solid understanding of networking (LAN/WAN, wired and wireless)
• Proven troubleshooting ability in fast-paced environments
• Experience with ticketing/helpdesk systems

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