Salesforce | 21-1-2026

CRM Business Analyst

CRM Business Analyst required for a leading Salesforce partner on a full time permanent basis. You will be joining a growing technology team and play a key role in driving customer engagement, streamline operations, and supporting business growth.

The successful candidate hired will process strong consultancy experience and you’ll be responsible for gathering business requirements, translating them into technical specifications, and working closely with stakeholders, developers, and administrators to deliver scalable CRM solutions that improve customer experience. Please see below for more details!

What You'll Be Doing:

• Supporting testing cycles including regression and UAT testing.
• Working closely with Product Owners and stakeholders to shape and develop the project backlog.
• Running refinement sessions with the development team to break down Epics and user stories.
• Producing documentation to support sprint planning and delivery activities.

What they're looking for:

• Proven experience as a CRM Business Analyst 4+ years.
• Strong understanding of Agile methodologies.
• Experience working on digital transformation projects.
• Excellent stakeholder management and communication skills.
• Strong consultancy experience supporting and delivering CRM solutions to enterprise customers.

What’s On Offer:

• Competitive salary of £70,000-£80,000 (depending on experience).
• Hybrid working – 3 days per week in West London.
• Opportunity to work on large-scale, greenfield Salesforce implementations.
• Join a specialist consultancy with a strong reputation within a niche industry.

If you are a London based CRM Business Analyst with a passion for delivering change then please apply now for immediate consideration and to understand more!

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