Public Sector | 04-2-2026

Major Incident Duty Manager

Duration: 6 months +

Vetting: DV secuirty clearance will be required

Essential Skills

• Proven experience in ITSM leadership, incident management, and problem management.
• Strong analytical, problem-solving, and communication skills.
• ITIL 4 Managing Professional certification.
• Ability to work under pressure and manage multiple incidents.
• Experience leading and developing teams.
• Experience managing 24/7 operational coverage and shift rotas.
• Experience leading MI bridge calls and coordinating with suppliers and partners.

Desirable Skills

• Experience in crisis management and business continuity.
• Experience working in a large, complex, and global organisation.

You will be required to work operational shifts to cover some evening/nights/weekends based on a monthly rota.

For further details please apply including full CV.

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