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Location: London (hybrid working) - ad-hoc visits to Glasgow
Duration: 12 months +
Vetting: SC security clearance is required to start (DV application upon starting)
Must-have candidate criteria
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Criterion
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Evidence we expect to see
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Lead service architecture
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Lead Service Architect or equivalent on a major digital, cloud, secure, defence, national security, regulated or large enterprise transformation.
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Operational readiness and acceptance
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Designed readiness gates, operational acceptance criteria, runbooks, handover models and go/no-go evidence for products moving into live service.
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Service transition and dual-run
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Experience transitioning from legacy to new services, including phased migration, pilots, early adopters, staged onboarding or dual-run operations.
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Applied ITIL service management
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Practical ITIL-aligned process design across incident, problem, change, release, request, configuration, knowledge and service level management.
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Multi-tier/federated support
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Designed support tiers, escalation paths, service boundaries, RACIs and OLAs across internal teams, suppliers and partner/user organisations.
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Secure/high-assurance context
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Worked in secure, regulated, defence, national security, critical infrastructure, public sector or similarly complex enterprise environments. UK SECRET experience is highly desirable, but not the only route in.
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Supplier and SIAM integration
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Understands multi-supplier models, retained organisation responsibilities, supplier handoffs, performance measures and operational governance.
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Commercial/service proposition awareness
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Understands how service architecture connects to catalogue, service tiers, standard versus custom requests, supplier obligations, SLAs and cost-to-serve.
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Stakeholder leadership and delivery
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Can work across senior, technical, operational, commercial, security, supplier and partner stakeholders, turning ambiguity into usable artefacts at pace.
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Useful but not essential
- ServiceNow awareness, particularly ITSM, CSM, CMDB, service portal, reporting and dashboards.
- Cloud service operations, public sector/cross-government or defence delivery experience.
- Experience contributing to business case evidence, including operating model, deliverability, transition and cost assumptions.
- Awareness of FinOps, charging models, service catalogue development, DDaT capability mapping, or Jira Service Management as an interim front door.
Our client operates hybrid working 2-3 days into London, with occasional client site visits will be required into Glasgow.
For further details please apply including full CV.
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