Salesforce | 06-11-2025

Senior Business Analyst (CRM)

About the Role:
We are seeking a highly skilled Senior Business Analyst with deep expertise in CRM systems, particularly Salesforce, to join our dynamic consultancy dedicated to driving digital transformation within the higher education sector. The successful candidate will play a pivotal role in bridging business needs and technical solutions, ensuring our clients achieve maximum value from their Salesforce investments.

Key Responsibilities:

• Lead business analysis and requirements-gathering sessions with higher education clients.

• Translate business processes into functional Salesforce solutions.

• Collaborate closely with technical architects, developers, and project managers to design and implement scalable CRM systems.

• Conduct gap analysis, identify opportunities for process improvement, and provide strategic recommendations.

• Support user acceptance testing, training, and change management initiatives.

Qualifications:

• Proven experience as a Business Analyst ideally within Salesforce environments.

• Strong understanding of CRM best practices.

• Exceptional communication, stakeholder management, and documentation skills.

• Salesforce certifications and management consulting experience are highly desirable.

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