Salesforce | 05-6-2024

Salesforce Support Engineer

  • Crawley
  • £30,000 - £35,000 per annum

Synapri are currently supporting a Media Publishing client who are looking for a Salesforce Support Engineer to join an established team of two Salesforce Administrator’s to support the maintenance and enhancements of their global Salesforce Org, comprised of Service Cloud, Sales Cloud, and CPQ.

Salesforce Support Engineer

Salary: £30,000-£35,000

Location: Crawley (Hybrid, 3 days onsite per week)

Key Responsibilities

  • Support and maintain our Salesforce, DocuSign and Conga environments
  • Investigate and resolve support tickets logged by all users of the system
  • Troubleshoot issues related to access permissions, flows, and third party integrations (e.g. DocuSign)
  • Escalate tickets to our Salesforce Admins, support partner or Salesforce directly and work with them through to resolution
  • Create and manage user accounts, profiles, permissions and roles within the Salesforce platform. This includes controlling access to data and functions based on user roles and responsibilities
  • Maintain the product catalogue and associated rate cards under guidance from the Salesforce Administrators
  • Help test changed implemented by the Salesforce Administrators (e.g. new objects, fields and page layout changes).

If you are interested in learning more, please apply below consideration!

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