Public Sector | 11-3-2025

Senior Reporting Specialist

Contract Length: 12 Months

Location: London 2 days a week Hybrid working

Our client needs to be able to facilitate the operation of a diverse range of technology effectively across a diverse set of business areas and report against them. You will be a key member of the strategy, governance, and design capability, supporting and contributing to its continuous improvement. The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.

Key Responsibilities:

• Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes
• Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
• Review and quality check automated reports, identify any risks and issues and raise appropriately
• Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion

Essential:

• Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change - Changing & Improving
• Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance - Making Effective Decisions
• Ability to seamlessly integrate with existing 3rd-party supplier relationships Experience
• Communication skills – effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
• A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level) Technical
• A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module Technical
• Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users. Technical
• A high-level understanding of operational processes such as ITIL and modern digital support teams Experience.
• Familiarity with Agile methodology and appreciation for iterative, continuous improvement Delivering at Pace.

Desirable:

• Understanding of organisational change and business process change - Changing & Improving
• Insight into best practices around operational exercising and situational testing Experience
• Knowledge of the IT and technology market, particularly key suppliers Experience.

Desired Technical Skills:

• Making effective decisions
• Communicating and Influencing
• Delivering at pace
• Seeing the big picture
• Changing and Improving

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