Public Sector | 18-12-2024

Exit Manager

Location: Hybrid with occasional travel to the London office. 

Key Responsibilities:

We are recruiting for a Contract Exit Manager to work alongside Commercial, Contract, Service and Delivery Managers within the Technology Services Team. The key purpose of the Contract Exit Manager is to work with incumbent suppliers to ensure the incumbent administers the orderly and efficient ending of service provision and the transition of the services to in-house teams or a replacement supplier on the expiry of the Service Agreement.

• The Contract Exit Manager will work closely with Transition and Delivery and will be expected to develop and maintain relationships with incumbent suppliers and representatives of internal teams and/or replacement suppliers to support the aim of moving to the new service in accordance with the overall plan.
• The Contract Exit Manager will develop and finalise with the incumbent supplier's Exit Plan including seeking agreement on the provision of Termination Services. Termination Services are likely to include: a. Data provision - IT/technology, processes/manuals, service data, support contracts, staff data, facilities b. Staff transfer process (e.g. staff consultation, staff data, redundancy costs) c. Other Termination Services, e.g. access to incumbent personnel, provision of knowledge transfer/shadowing, provision of subject matter experts for technical meetings etc.
• The Contract Exit Manager will work closely with Commercial to agree on any yet-to-be-defined charges for Termination Services and facilitate agreement of those dependencies to be delivered by the incumbent that is required by the replacement supplier in the Implementation of the new service.
• The Contract Exit Manager will be responsible for defining and agreeing the incumbent explicit exit-related accountabilities and responsibilities to ensure transparency of ownership. Review replacement supplier deliverables from an exit perspective to ensure the new supplier’s Implementation is integrated and in line with the agreed Exit Plan. Provide feedback comments for the replacement supplier as required.
• The Contract Exit Manager will manage the progress of the incumbent against the agreed Exit Plan, Termination Services and external dependencies. Manage the delivery of any dependencies relating to the agreed Exit Plan. Provide exit contribution to Exit Governance Boards. Understand any changing exit-related requirements and work with the incumbent to assess the impact of the change.
• For small changes this may just involve minor amendments with agreement to the Exit plan. For more major changes this may require the incumbent to deliver any contribution required for Contract Change Notices that impact the Exit Plan, Termination Services and/or external dependencies.

Person Specification:

• Proven extensive experience in developing exit plans with suppliers, including exit arrangements for data provision, staff transfers, hardware decommissioning and other exit service provisions including access to exiting personnel and knowledge sharing.
• Proven experience in defining and agreeing exit-related accountabilities and responsibilities for the existing supplier and holding the supplier to account in respect of those responsibilities and any agreed deliverables.
• Proven ability to manage complex and potentially strained supplier relationships during the period of exit, including demonstrable ability to defuse and dissolve conflict between involved parties.
• Strong commercial and supplier management skills to encourage collaborative working across all parties.
• PRINCE2 or MSP and MCIPS.
• Experience in leading large-scale migrations and technology rollouts.
• Experience in large-scale public-sector IT programme delivery (£30m+ value).
• Willingness to be assessed against the requirements for SC level clearance.