Public Sector | 13-1-2025

Change and Release Manager

Location: Southport - travel as required (minimum of twice per month) Potential on-call/out of hours working – to a minimum (during deployments) – Not necessarily called on-site.

You will have a demonstrable passion for change management of a service, with the following skills or strong experience in:

• Experience of developing, implementing, and adhering to ITIL v3 / v4 management processes and procedures.
• Excellent communication and interpersonal skills, with a proven ability to communicate effectively and professionally.
• Proven ability to lead and manage large teams.
• Proven ability to build and manage relationships with suppliers and senior stakeholders.
• Excellent analytical and problem-solving skills.
• Deeply customer focused.
• Excellent document writing and presentation skillset.
• Proven ability to influence Service Architect & Design function to develop robust plans focused on service introduction and releases to minimise disruption to operational services.

Desirable Skills and Experience:

• Working with suppliers and stakeholders across all grades and working with internal / external stakeholders to deliver results.
• Creating and managing end to end plans, containing complex dependences and multiple workstreams.
• Navigating cross-government teams and supplier agreements.
• Supporting the design, agreement, and implementation of a relevant service.
• Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model.
• In depth operational knowledge of government organisations.
• Experience in the key critical services undergoing transformation in the programme.
• Test management background to effectively orchestrate multiple change and release roadmaps.

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