To support the Technical Service Manager(s) and Team Leader in maintaining the operational status, and maximising availability of assets to programme demanders
Resolution of significant issues
ESH
Maintain and promote high personal standards in environment, safety, health, security, and quality and be a great team player
Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system
Key Responsibilities
Deliver Technical Excellence
Provide a resilient cost effective highly available infrastructure to the business on top of which hosted services can be deployed, managed, and maintained
To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problem management are properly addressed and monitored to ensure that deadlines, budgets, and service levels are met, and results delivered
Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required
Build relationships with other teams within IT Operations to enable better support and communications
To maintain technical skills to allow us to benefit from new and emerging technologies to make supportive decisions
Attend technical briefing / support groups
Understand and develop support system road maps
Experience around packaging applications
Moving from windows 10 to windows 11
Tech Skills/Experience:
Microsoft Configuration Manager
Microsoft AppV
Ivanti Workspace control
Ivanti Device and Application Control
Advanced Installer and InstallShield (Sometimes MSI studio)
