Payments | 03-11-2023

1st Line Analyst

  • London
  • £30,000 - £35,000 per annum

Synapri are currently recruiting for the world’s leading sports betting consultancy, who are recruiting for a 1st Line Support Analyst to join the helpdesk function.

You will ensure that requests and incidents are resolved to a high standard, within a timely fashion, you will be troubleshooting and remediating issues that impact users.  


  • Excellent customer support skills, confident in dealing with VIPS
  • Excellent relationship and communication skills
  • Ability to adapt, troubleshoot and resolve a broad range of IT Issues
  • Effective time/workload prioritistion in a fast paced environment
  • Timely escalation of issues and problems in a concise way to senior engineers
  • Previous experience of working at the 1st line level beneficial

Tech Skills

  • Microsoft windows 10
  • Office 365 product support
  • User administration and MFA Setup
  • Active Directory, Service Now
  • Desktop support of various 3rd party applications
  • Microsoft Server and Linux Operating systems – Advantageous
  • Virtualisation technology experience – also advantageous
  • Mainstream Office-based technologies
  • An understanding/awareness of AWS, Azure Cloud Platforms

Monday to Friday 9-5pm

1 Weekend in 6, on call rota split across earlies, mids and lates.

Happy to go into more detail and share the full pattern.  

Benefits - World Class office, excellent environment, including, Gym, Games room, free coffee & panini bar, free freshly cooked meals. 

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