Technology | 04-10-2022

Senior CRM Agile Project Manager

  • London Remote
  • £60,000 per annum

Key Responsibilities:

  • Lead new D365 CRM technology solution and delivery roll-outs including consultation with stakeholders to gather requirements and specifications
  • Work with Data Migration teams on the migration from legacy systems to new CRM Technology platform.
  • Work with Technology Teams to decommission legacy systems and ensure data storage and archiving procedures are in place.
  • Establish and attend programme boards to lead on reporting project progress, finances, risks and issues to stakeholders and agree owners and actions for all project risks to ensure successful delivery
  • Lead functional departments through the development of business change canvases, business cases and option papers in support of technology-led business changes
  • Form and manage effective relationships with key business stakeholders, working with them to define the roadmap for any given system and specific within their workstream
  • Develop Scope of Work documentation with vendors and lead contract negotiations with vendors
  • Ensure all team members understand their roles and that project objectives are understood and met
  • Be fully the business and technology strategies and direction, using knowledge of business systems to align proposals for change with those strategies
  • Lead the work with product owners to develop specifications and scope for technology change projects
  • Ensure robust and effective governance to company standards, control and reporting are maintained for all assigned programmes and projects
  • Create robust project plans, resource plans, financial estimates and key milestones for assigned work. Where appropriate, manage third party suppliers.  
  • Identify and mitigate potential risks, issues and blockers, escalating and proposing possible mitigating solutions where necessary
  • Lead the implementation of the benefit realisation plan before transitioning to the Product Owner 
  • Lead the planning of the IT Transition Plan to the IT team working with the Service Transition Manager and its implementation/handover
  • Support and coach other project managers in the team to embed best practice and shared learnings
  • Where applicable take on the role as SCRUM Master to deliver agile delivery sprints
  • Understand stakeholder project delivery challenges and propose relevant and robust solutions that takes all other project dependencies into consideration
  • Hold stakeholders accountable for project plan tasks, communicating delivery impact and offering solution when required
  • Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

You will

  • Have 5+ years as a Senior CRM Agile Project Manager
  • Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
  • Have the ability to bring stakeholders together to solve problems and close projects ? Have willingness to learn and adapt new skills

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