Technology | 09-9-2022

Global Customer Operations Process Owner

  • Europe
  • €50,000 - €70,000 per annum

Synapri have partnered with a market-leading credit management company, with a wide-ranging expertise in debt collection services. This is a massive global organisation that operate in 24 countries in Europe.


As they operate in 24 Global markets, we can be very flexible on the location with remote options being available.


The company is looking to fill this position as soon as possible because this is an integral role within their global process development team.


The role is ultimately responsible for the customer centric processes in Operations. This includes case onboarding processes, amicable collections strategies, arrangement strategies, customer in- and outbound processes up to amicable case closing processes. As such, the role has the authority and responsibility for designing an effective and efficient processes using the right human, financial and technical resources to run the processes. The Global Process Owner has the ultimate accountability for the Customer Operations Processes performance to meet the objectives and KPIs set for that area, and hence measure the process performance and continuously improve the process


Key experience:

  • Deep knowledge of the collections business and operational excellence 5 years of relevant experience (with continuously expanding responsibilities) within process management
  • Demonstrated team leadership and mentoring skills
  • Strong leadership, organizational and problem-solving skills.
  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics, with good judgment and ability to manage competing priorities Knowledge of IT systems
  • Outstanding communication and presentation skills
  • Experience presenting to varying levels of leadership
  • Knowledge of multiple process performance and management methodologies
  • Deep knowledge of the specific process area owned

Please apply now for immediate consideration.

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