Technology | 24-2-2023

1st Line Support Analyst

  • Hampshire
  • £26,000 - £33,000 per annum

I am recruiting for a 1st line analyst for a leading provider of connectivity and networking solutions to all companies around the UK. My client is looking for a highly motivated, proactive individual that has a real passion for solving IT related incidents.

You will be part of the service desk team where you will be facing customers and playing a vital part in supporting the team and their customers.

Key responsibilities:

  • Day-to-day IT support for customers and employees
  • STRONG networking experience.
  • Supporting the company across three office locations and remote workers from abroad.
  • Be able to prioritise and escalate incidents where required to ensure that service level agreements are met.
  • Be accountable and own the triage process of incidents into the support function, including but not limited to highlighting and categorisation of any major incidents/ creation of problem records.

Please note – this role does not supply sponsorship.

If this is something that may be of interest to you, please apply for immediate consideration.

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