Technology | 24-2-2023

1st Line Support Analyst

I am recruiting for a 1st line analyst for a leading provider of connectivity and networking solutions to all companies around the UK. My client is looking for a highly motivated, proactive individual that has a real passion for solving IT related incidents.

You will be part of the service desk team where you will be facing customers and playing a vital part in supporting the team and their customers.

Key responsibilities:

• Day-to-day IT support for customers and employees
• STRONG networking experience.
• Supporting the company across three office locations and remote workers from abroad.
• Be able to prioritise and escalate incidents where required to ensure that service level agreements are met.
• Be accountable and own the triage process of incidents into the support function, including but not limited to highlighting and categorisation of any major incidents/ creation of problem records.

Please note – this role does not supply sponsorship.

If this is something that may be of interest to you, please apply for immediate consideration.

Follow us on LinkedIn for new job listings, industry insights and career advice.