Salesforce | 17-2-2022

Salesforce Business Analyst

Synapri are currently working with a leading, international medical devices organisation in their search for a Salesforce Business Analyst.

Since the business implemented Salesforce over 6 years ago, their teams have continued to grow and Salesforce has become more widely used across the business – now sitting at over 1000 users.

The Salesforce Business Analyst will be part of a team responsible for delivering Salesforce solutions on Sales Cloud, Service Cloud, Pardot, CPQ and Heroku. You will be responsible for:

• Perform analysis and decomposition of complex business problems into technical process components
• Creation of functional and non-functional requirements and document them using Epics, User Stories, Acceptance Criteria and Process Flow Diagrams.
• Work with the technical architect to translate business requirements into technology solutions.
• Facilitate the backlog grooming process, working with Product Owner to prioritise the user stories and select those for upcoming sprints.
• In conjunction with the technical architect translate business requirements into technology solutions.
• Administer the Salesforce application at a global level.
• Configure, customize & support system functionality changes according to change management procedures for sales, marketing & back office processes and requirements.
• Support the Salesforce team in the implementation of new functionality (i.e. Integrations to other applications or further Salesforce products).
• Serve as a Salesforce expert & train users on how to maximise Salesforce in line with industry best practices & internal global processes.
• Stay up to date of the Salesforce ecosystem and ensure is exploiting its investment in the application with the products & tools available in the market.
• Ensure a stable application with solid testing & deployment methods.

Ideally you will have the following skills

• Strong Salesforce administration skills and experience
• Strong Business Analysis skills
• Sales Cloud experience – essential
• CPQ experience – desired
• Good knowledge of the Salesforce ecosystem
• Strong stakeholder management
• Strong analytical and problem solving skills
• Strong communication in English.
• Salesforce certified

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